We know that the success we enjoy is based on our employees and the culture of family and diversity that we foster here. Since opening our doors in 1996, the success of the Emerald Queen Casino has been spectacular. Here at the EQC, superior guest service is always a priority. We thrive on providing a unique and memorable gaming experience to patrons of our casinos. We strive to ensure our team members needs are met at all levels to maintain a happy and healthy workforce. PowerPoint: A computer software created by Microsoft which allows the user to create slides with recordings, narrations, transitions and other features in order to present information.The Emerald Queen Casino seeks to attract and hire the best talent in our industry.Data entry: Transcribing information into an electronic medium such as a computer or other electronic device.One good customer service experience can change the entire perception a customer holds towards the organization. From that perspective, customer service should be included as part of an overall approach to systematic improvement. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. The perception of success of such interactions is dependent on employees 'who can adjust themselves to the personality of the guest'. Customer Service: Customer service is the provision of service to customers before, during and after a purchase.

Communicates Effectively: Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose.

The goal of guest services is to provide customers with an enjoyable experience, primarily in the hotel and spa industry, sports facilities, and event venues.

Guest Service: Guest services is a division of the hospitality industry.

What Skills Does a person Need at The Emerald Queen Casino?Īt The Emerald Queen Casino, specify the abilities and skills that a person needs in order to carry out the specified job duties.Įach competency has five to ten behavioral assertions that can be observed,Įach with a corresponding performance level (from one to five) that is required for a particular job.

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